Reading through our website, you might have a few questions before opening an account with us. Or, maybe you just want some information about your existing account. This list of frequently asked questions provides insight into some of the most common things we hear. Read on, and if you don't find what you're looking for, feel free to contact us!
Q: What account number do I give to my payroll department for direct deposit?
A: Your Magnolia FCU account number is an eight-digit number (e.g., 10101010). This number will appear at the top right side of your Statement of Account in the box to the right of the words "Account Number". On your checks, your account number is the last 8 digits that appear to the left of the check number (e.g., 17000010101010 1234). Do not include any share ID number when providing your account number to your payroll department - they will use a processing code to direct your deposit to your savings or checking account.
Q: I've moved and need to change my address. Can I call the credit union with that information?
A: For your security, we do not accept changes to your account by phone. We will accept a change of address in a signed written request that is mailed or dropped off at one of our branches. We also accept address changes electronically via the message board within our password-protected NetTeller Online Banking.
Q: What are Share and Loan ID numbers?
A: Share ID numbers identify the different share accounts that comprise your membership account at the credit union. You can find your share and loan ID numbers on your Statement of Account, next to the name of each share listed. You will need to know your share ID numbers when you use our NetTeller Telephone Teller system. We typically identify your share accounts as follows: 00 - for Regular Share; 01 - for a Secondary Share such as a secondary savings, a Christmas Club Account, or a Vacation Club account; 70 - for Share Draft Checking; 71 - for a secondary checking account; 50 ... 59 - for Share Certificates.
Q: I get an error message when trying to view a recently cleared check in NetTeller Online Banking?
A: Check images for the current month are not loaded into the Online Banking system until around the 20th of the following month. If you are having trouble viewing check images of checks that cleared two months ago or before, please email firstname.lastname@example.org for assistance.
Q: What is the credit union's Routing Number (also known as Routing and Transit or ABA number)?
Q: What are your wiring instructions?
A: Institution Wired To:
- Corporate One Federal Credit Union
- Tallahassee, FL / Routing: 263189069
- Further Credit: Magnolia Federal Credit Union / Routing: 265377235
- Final Credit: Member's name and account number
Apple Pay FAQs
Q: What is Apple Pay?
A: Apple Pay allows you to pay for your purchases with your iPhone 6/6s, iPhone 6 Plus/6s Plus, or Apple Watch by holding your device near a contactless reader. You can also use your phone, iPad Air™ and iPad Mini™ 3 to pay within certain apps.
Q: What do I need to get started with Apple Pay?
A: Required technology requirements include:
- Apple Watch™ (paired with iPhone 5 or later) to pay in stores
- iPhone 6/6s or iPhone 6 Plus/6s Plus, to pay in stores and within apps
- iPad Air 2 or iPad Mini 3 to pay within apps
- iOS 8.1 or later
- Touch ID™ or passcode on your device
Q: Which Magnolia Federal Credit Union card can I use with Apple Pay
A: You can use any Magnolia FCU Visa credit or debit card.
Q: When I add my Magnolia FCU card to Apple Pay it does not look like the card in my wallet. Why?
A: Apple Pay uses a graphical representation, not an exact replica of your Magnolia FCU card. Magnolia FCU has color-coded the graphics as follows:
- Green & Tan = consumer & business debit card
- Green = consumer & business credit card
Q: How do I change my default card to my Magnolia FCU card?
A: The credit or debit card associated with your iTunes® account or the first card you add to Wallet is your default card. To change your default card:
- Go to Settings > Wallet & Apple Pay.
- Tap Default Card.
- Choose a new card.
Q: How do I replace an expired or reissued card with my new card on Apple Pay?
A: You will delete the old card from Wallet and add the new card. To delete the old card, go into "Settings," open "Wallet & Apple Pay," select the card you want to delete and tap "Remove Card." To add your new card, simply follow the easy step instructions.
Q: Are payments safe with Apple Pay?
A: Yes. When you use Apple Pay, your Magnolia FCU card number is not stored on your phone or given to the merchant. Apple Pay creates a unique digital code specifically for your device. You still enjoy all the benefits of your Magnolia FCU Visa credit or debit card, which includes our Zero Liability policy that protects you from unauthorized purchases.
Q: How are my privacy and personal information protected?
A: Since Apple Pay does not store your credit or debit card number on the device, you never reveal your name, card number, or security code to merchants.
Q: Am I able to opt out of Apple Pay at any time?
A: Adding your credit or debit cards to Apple Pay is your choice; you can add and remove cards when needed.
Q: Which merchants are participating?
A: You can use Apple Pay in over a million locations including Walgreens®, McDonald's®, Chevron®, Disney Store®, Office Depot®, Toys R Us®, Panera Bread®, Whole Foods®, Luby’s®, and Fuddruckers®. Click here for a complete list of participating merchants.
Q: Is Apple Pay free?
A: Yes. Be aware that message and data rates may apply, depending on your data plan.
Q: Where can I get more information on Apple Pay?
EMV Chip Card FAQs
Q: What does EMV stand for?
A. EMV is an acronym for its developers – Europay, MasterCard and Visa. Essentially, it’s the world’s standard for exchanging data between chip-based payment cards and point-of-sale terminals.
Q: What is a chip card?
A. Chip card, or “smart card,” has a microchip embedded into the credit or debit card, which is encrypted to provide stronger security and protection against fraud. EMV cards are the same size and thickness as standard magnetic-stripe cards.
Q: How does it work?
A. The new card reader will prompt you to insert your card into a slot on the terminal instead of swiping it. Once you insert your card, the reader will take a few seconds to process as this method enables the card to communicate directly with the terminal. In addition, nearly all cards also have a magnetic stripe for use at terminals that have not yet adopted the EMV system.
Q: Can I use my chip card at an ATM?
A. Yes. Simply insert and remove your card as you normally would. If the ATM is chip-enabled, it will prompt you to re-insert your card and leave it inserted. The ATM will clamp down on your card to hold it in place throughout the transaction. When the ATM says the transaction is complete, remember to take your card.
Q: Are EMV transactions more secure?
A: Yes, EMV cards store payment information in a secure chip rather than on a magnetic stripe, and the personalization of EMV cards is done using issuer-specific keys. Unlike a magnetic-stripe card, it’s virtually impossible to create a counterfeit EMV card that can be used to conduct an EMV payment transaction successfully. However, EMV cards can’t help with online transactions because the chip is not being used.
Q: Where has EMV been adopted?
A: EMV has been implemented in more than 80 countries worldwide, with approximately 1.5 billion EMV cards issued globally and 21.9 million point-of-sale terminals accepting EMV cards by the end of 2011. In 2011 and 2012, American Express, Discover, MasterCard and Visa all announced plans for moving to an EMV-based payments infrastructure in the United States.
Q: Where can I get more information?
A: For more information, go to GoChipCard.com.
Visa Debit and Credit Card FAQs
Q: My card(s) look fake. Are they real?
A. Yes. You are probably used to embossed plastic payment cards. All account information on Magnolia Visa cards are imprinted (flat) instead of embossed (raised).
Q: My card has the incorrect last name imprinted on it--I had previously changed that at with the credit union, what do I do?
A. Please accept our sincere apologies. When you changed your name we updated your main account file at the credit union and sent that information to our off-site card processor. The new processor picked up information from card records within your main account file that did not need to be updated in-house. We will be happy to reorder your card(s). Please call us directly at (601) 977-8300 or toll-free outside the local calling area at (800) 997-7919 or email us at email@example.com.
Q. How do I activate my new card(s)?
A. A toll-free activation phone number will be provided with your new card(s). Call this number from a registered phone number and follow the instructions. If you are activating a joint card and activation is declined using the joint card holder's personal information, try again using the personal information of the primary card holder. If you continue to experience any issues, please call us directly at (601) 977-8300 or toll-free outside the local calling area at (800) 997-7919.
Q. When will the PIN(s) for my new card(s) arrive?
A. Your new PIN(s) should arrive within three (3) to five (5) days after you receive your new card(s).
Q. Can I change the PIN on the new card(s) I receive?
A. Yes. PINs can be changed FEE-FREE via touch-tone phone by calling 1-877-PHONPIN (7466746), enter the primary account holder's card number, social security number, and the desired new PIN. Please allow up to 48 hours for the new PIN to be activated (your old PIN will still work during this processing time). Or, you can visit one of Magnolia's branches to have your card re-PINed (a nominal processing fee may apply after 90 days from issuance).
Q. What are my debit card purchase and ATM withdrawal limits?
A. You can make $1,500 daily in purchases and withdrawal up to $510 daily in cash at an ATM.
Q. When is my Visa Credit Card payment due?
A. Your credit card payment due date is the 15th of the month.
Q. What is the payment mailing address?
A. The payment mailing address is: 240 Briarwood Drive; Jackson MS 39206.
Q. How can I make a Visa payment if I don't want to conduct a transfer in NetTeller Online Banking?
A. If you would like to make a payment to your Magnolia Federal Credit Union Visa Credit Card without making a transfer via online banking, you can:
- Make a payment by cash, check or money order at any Magnolia or CO-OP Shared Branch location.
- Mail a check or money order to ATTN: Visa Payments; Magnolia Federal Credit Union; 240 Briarwood Drive; Jackson MS 39206
- Online Banking to initiate a transfer from another financial institution (contact a Use the FI-to-FI (bank-to-bank) transfer option available through Magnolia's NetTeller Magnolia representative to request this service).
- Authorize another financial institution to originate an Automated Clearing House (ACH) transaction. Please note: You will need to specify the loan ID for your Visa Card account when you set up Magnolia Federal Credit Union as the receiving financial institution. If your financial institution's ACH processor does not allow you to specify a loan ID (allows ACH deposits to a savings or checking account only) when you set up Magnolia Federal Credit Union as the receiving institution, you will need to either 1.) Set up an automatic transfer from the savings or checking account receiving the payment to the Visa account (contact a Magnolia representative to request this service); or 2.) Manually make the transfer from the savings or checking account receiving the payment to the Visa account.
- Use another financial institution's bill payment service to initiate a bill payment. Please note: 1.) If your bill payment service does not offer electronic payments to Magnolia Federal Credit Union and therefore will be mailing a bill pay check, please indicate on the MEMO line that this is a Visa payment. 2.) If your bill payment service offers electronic service to Magnolia Federal Credit Union, you will need to specify the loan ID for your Visa Card account when you set up Magnolia Federal Credit Union as your payee. 3.) If your bill payment service offers electronic service to Magnolia Federal Credit Union, and does not allow you to specify a loan ID (allows payments to a savings or checking account only) when you set up Magnolia Federal Credit Union as your payee, you will need to either a.) Set up an automatic transfer from the savings or checking account receiving the payment to the Visa account (contact a Magnolia representative to request this service); or b.) Manually make the transfer from the savings or checking account receiving the payment to the Visa account.
Q. What happened to the Platinum Visa Credit Card ScoreCard Rewards points I've earned?
A. Your Platinum ScoreCard Rewards points were automatically transferred to our new Platinum Extra Awards program. To redeem your Extra Awards points, you will need to register your new Platinum Visa Credit Card on the new Extra Rewards site. Simply click the "Extra Awards" tab located in NetTeller Online Banking then click "register" in the left side bar and follow the instructions.
Q. How do I sign up for Visa Platinum Extra Awards?
A. Simply click the "Extra Awards" tab located in NetTeller Online Banking then click "register" in the left side bar and follow the instructions.
Q. Will I still be able to manage my credit card account and make payments online through ezcardinfo.com?
A. No, one of the great benefits of this card conversion is that your credit card account will now be integrated with all your other Magnolia FCU accounts and accessible through NetTeller Online Banking! This should make managing your Visa Credit Card Account much easier--one less website you'll have to log on to! You will also be able to make payments simply by making a transfer within NetTeller!
Q. Can I set up automatic recurring payments to make my Visa credit card payments?
A. Yes. You can set up automatic recurring payments to your Visa credit card account by contacting a member service representative.
Q. If I had enrolled in eStatements for my Visa bill, will I continue to receive my Visa bill as an eStatement?
A. Yes and no.
Yes, if you are enrolled in eStatements through NetTeller, Magnolia's online banking. All your statements, notices, tax forms, Visa bill, etc. will be stored electronically, and you will receive an email notifying you when an item is available for viewing.
No, if you are not enrolled in eStatements through NetTeller. All your statements, notices, tax forms, Visa bill etc. will be mailed to you.
If you've had Visa eStatements and want to continue Visa eStatements, simply log on to NetTeller, click on the eStatement tab and follow the enrollment instructions.
Q. What should I do about payments that are automatically paid by my debit or credit card (like my gym membership, Netflix, online merchants, or the phone company)?
A. You must provide your new card number and expiration date to companies that automatically bill your card.
Q. What should I do if my card is lost or stolen?
A. You should contact us immediately by calling (601) 977-8300 or toll-free outside the local calling area at (800) 997-7919.
FAQs about "Phishing"
Q: How does a phishing scam work?
A: Messages from a party falsely representing itself as a financial institution, such as a bank or credit union, are sent to consumers at random. (In fact, you may not even have an account with the bank or credit union whose name is "hijacked" and used in the scam.) The message typically states there is a "problem" with an account/card or an account/card requires "verification," "re-activation" or "unlocking." Those that respond to the message are asked to enter/provide account information and PIN numbers. Those that do provide the personal financial details the message requests may become the victim of fraud.
Q: How did they get my phone number?
A: The message is likely distributed at random. A computer may be used to generate a list of numbers that could be possible for a certain geographic area, based on area code or prefix. The computer simply calls or sends a message to that randomly generated list of numbers. These types of attacks are not generally the result of any type of information "breach" at the financial institution. Receiving this type of scam message does not mean a crook HAS your information — It means they WANT your information. They are trying to fool you into giving it to them.
Q: I responded to the message and provided personal information. What do I do now?
A: Act immediately if you've been hooked by a phisher. If you provided account numbers, PINS, or passwords to a phisher, notify the companies with whom you have the accounts right away and tell them you may be a victim of fraud. They can help you close compromised accounts and establish account fraud alerts.
For information about how to put a "fraud alert" on your files at the credit reporting bureaus and other advice for ID theft victims, visit the Federal Trade Commission's ID Theft website or call 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261.
Q: I didn't respond to the message, but I believe it is fraudulent. What do I do now?
A: Report the message to the company that the phisher was impersonating. However, do not use any contact information that was provided in the message; instead, look up the company's official phone number in the phone book or find their official website.
Q: Should I report it to the police, Better Business Bureau or others too?
A: You certainly may. However, there is little authorities can do about this type of fraud. The criminals that set-up the fraudulent phone numbers, website addresses or email addresses used in the messages move very quickly. In most cases, the numbers or websites related to the scam message have already been removed long before authorities can even be notified.
There is also, unfortunately, little that the authorities, phone companies or the company whose name is used in a phishing message can do to prevent the message from being distributed. Therefore, the best protection against becoming a victim of fraud is knowledge: Do not respond to unsolicited text messages, phone calls or emails requesting personal information. Ever.
Q: How do I know if message, phone call or email may be an attempt at fraud?
A: Unsolicited contact requesting you to enter or disclose account or personal information is almost always an attempt at fraud. Legitimate companies simply do not conduct business that way.
Fraudsters try to create a sense of urgency and need for "immediate" action. The "hook" may come in many forms:
- Account Activation, or De-activation
- Confirming Account or Credit Card Numbers
- Account Status Alert
- Changes to Terms and Conditions
- Irregular Activity
Here are some examples of phishing scam messages:
- "Your Federal Credit Union card has been deactivated. To reactivate please visit urgent http://[fraudulent address or call (555) 555-5555."
- firstname.lastname@example.org ABC Credit Union. Your account has been locked. Call online banking service @ 866-555-5555 for assistance
- "There has been irregular activity in your account. Please call XYZ Bank customer service at (555) 555-5555 or go to http://fraudulent address"
- "email@example.com Customer issue. ABC Credit Union service frozen. Please call 877-555-5555"
Bottom line: NEVER respond to unsolicited phone call, text message or email requesting account or other personal information. If you have doubts about the legitimacy of the request, contact the company directly through a trusted phone number or website (do not use the contact information provided in the request).